BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Denver BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:Mountain Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:Mountain Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Denver:20160406T070000 DTEND;TZID=America/Denver:20160406T120000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Customer Service Excellence: The Gold Standard DESCRIPTION:While many people promise to deliver an incredible customer experience\, some are better at delivering than others. This course is designed around critical elements of customer service that\, if practiced and assimilated\, bring customers back to experience service that outdoes the competition.Course Objectives:Identify six critical elements of customer service excellence.Discuss practices of how to create a focus on customer service.Discuss communication skills and the importance of defining organization standards.Explore why customer service must be a philosophy that is practiced by all team members from frontline staff to CEOs.Examine a plan for solving customer service issues and dealing with difficult customers.Explore ideas for measuring customer service effectiveness.Identify ways to reinforce desired customer service behavior.Registration Deadline: March 16\, 2015 (Class may fill quickly!)Instructor: Shannon StricklandShannon's 35 years of providing customer service to his clients has become a passion for him. He has served customers throughout the world while he worked at Continental Airlines\, General Electric\, and several other companies. Shannon currently leads a team of professionals whose greatest goal is to provide the gold standard of excellence in customer service.Course Information:\nFor more information or to register\, contact:\nDerk Babbitt\nPhone: 801-957-5256\nEmail: derk.babbitt@slcc.edu\nCost (per person): $250.00\n($125.00 per person for qualified companies and individuals) X-ALT-DESC;FMTTYPE=text/html:
While many people promise to deliver an incredible customer experience\, some are better at delivering than others.
This course is designed around critical elements of customer service that\, if practiced and assimilated\, bring customers back to experience service that outdoes the competition.
Course Objectives:
Registration Deadline: March 16\, 2015 (Class may fill quickly!)
Instructor: Shannon Strickland
Shannon&rsquo\;s 35 years of providing customer service to his clients has become a passion for him. He has served customers throughout the world while he worked at Continental Airlines\, General Electric\, and several other companies. Shannon currently leads a team of professionals whose greatest goal is to provide the gold standard of excellence in customer service.
Course Information:
For more information or to register\, contact:
Derk Babbitt
Phone: 801-957-5256
Email: derk.babbitt@slcc.edu
Cost (per person): $250.00
($125.00 per person for qualified companies and individuals)