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Communication and Conflict Resolution for the Workplace

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Name: Communication and Conflict Resolution for the Workplace
Date: August 29, 2019 - August 30, 2019
Event Description:

This 1.5 day training will focus on communication and conflict resolution skills to address workplace problems and disputes.  

The skills learned in this training will be useful in all settings where people interact with one another, such as between coworkers, with customers, between supervisors and employees, and in personal relationships as well.  

Participants will leave with concrete methods for addressing conflict in their workplaces and in their lives.
 

Training Components

  • Active Listening Skills and Techniques

  • Conflict Theories and Styles

  • Models for Addressing Workplace Conflict

  • Acknowledgement: Restating/Reflecting/Reframing

  • Emotions & Motivations

  • Issues & Interests

  • Power Dynamics

  • Speaking Your Piece

  • Communication Styles

All DRC trainings emphasize:    

  • Interactive Learning

  • Hands-on Role-playing

  • Skill Building

Location:
132 N 1st Ave
Yakima WA 98902
Date/Time Information:
August 29, 2019 - 8 a.m. to 5 p.m.
August 30, 2019 - 8 a.m. to noon
Contact Information:
Michelle Lee
Fees/Admission:
Registration: $200 per person, or $175 per person if registered in groups of 3 or more.
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Greater Yakima Chamber of Commerce
10 North 9th Street • Yakima WA 98901
Phone (509) 248-2021