This 1.5 day training will focus on communication and conflict resolution skills to address workplace problems and disputes.
The skills learned in this training will be useful in all settings where people interact with one another, such as between coworkers, with customers, between supervisors and employees, and in personal relationships as well.
Participants will leave with concrete methods for addressing conflict in their workplaces and in their lives.
Training Components
Active Listening Skills and Techniques
Conflict Theories and Styles
Models for Addressing Workplace Conflict
Acknowledgement: Restating/Reflecting/Reframing
Emotions & Motivations
Issues & Interests
Power Dynamics
Speaking Your Piece
Communication Styles
All DRC trainings emphasize:
Interactive Learning
Hands-on Role-playing
Skill Building