Communication and Conflict Resolution for the Workplace
Thursday, August 6, 2020 8:15 AM - Friday, August 7, 2020 12:00 PM
This 1.5 day training will focus on communication and conflict resolution skills to address workplace problems and disputes.
The skills learned in this training will be useful in all settings where people interact with one another, such as between coworkers, with customers, between supervisors and employees, and in personal relationships as well.
Participants will leave with concrete methods for addressing conflict in their workplaces and in their lives.
Training Components: Active Listening Skills and Techniques; Conflict Theories and Styles; models for Addressing Workplace Conflict; Acknowledgement - Restating/Reflecting/Reframing; Emotions & Motivations; Issues & Interests'
Power Dynamics; Speaking Your Piece; Communication Styles
This will be a virtual training - video and microphone capabilities are required